Return & Refund Policy

At Daily Essentials, operated by Innojar Limited, we want customers to feel confident when purchasing clothing and apparel from our online store.

This policy explains the conditions applicable to returns, exchanges, cancellations, and refunds for purchases made through dailyessentials.club.

1. Return Period

Eligible products may be returned within 30 days after delivery.

To qualify for a standard return, the product should generally be unworn, unwashed, unused, in its original condition, free from stains, odors, damage, or alterations, and returned with original tags or packaging where applicable. Customers should provide their order number or other reasonable proof of purchase.

2. Starting a Return

To request a return, please contact innojar@gmail.com and provide your order number, the item you wish to return, the reason for the return, and relevant photographs if the product is damaged, defective, or incorrect.

Our customer service team will provide applicable return instructions. Please do not send a return to our corporate address without receiving return instructions first, as the appropriate return destination may depend on the order and fulfillment location.

3. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, incorrect, or significantly different from the item ordered, please contact us as soon as reasonably possible. We may request photographs or other information to verify the issue.

For verified damaged, defective, or incorrect products, we may provide a replacement, refund, or other reasonable solution. Where the issue was caused by us or occurred during shipping, customers will not be required to bear unreasonable return costs.

4. Size or Preference Returns

If you ordered the wrong size or changed your mind, you may request a return within the applicable return period if the item meets our return eligibility requirements. Unless otherwise required by applicable consumer law, return shipping costs for change-of-mind or incorrectly selected size returns may be the customer’s responsibility.

5. Non-Returnable Items

Items that have been worn or washed
Items damaged after delivery through customer use
Items with removed hygiene seals where applicable
Items specifically marked as final sale
Personalized or customized items
Gift cards
Items returned outside the applicable return period

This does not affect statutory rights relating to defective or incorrectly supplied goods.

6. Exchanges

Where available, customers may request an exchange for another size or eligible product. Exchange availability depends on current inventory. If the requested replacement is unavailable, we may instead offer a refund for an eligible return.

7. Refunds

Once an eligible returned product has been received and inspected, we will notify the customer regarding the refund status. If approved, the refund will generally be issued to the original payment method used to place the order.

After a refund has been issued, banks and payment providers may require approximately 5-10 business days to post the funds to the customer’s account.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns unless the item was defective, the wrong item was shipped, the order was damaged in transit, or applicable consumer law requires otherwise.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at innojar@gmail.com. We will make reasonable efforts to process the cancellation if the order has not yet entered fulfillment or shipment. Once an order has been shipped, it generally cannot be canceled.

10. European Customers

Where mandatory consumer protection laws apply, customers located in the European Economic Area, European Union, United Kingdom, or other applicable jurisdictions may have additional statutory cancellation or withdrawal rights. Nothing in this policy is intended to restrict mandatory consumer rights that cannot legally be waived.

11. Contact Information

Company: Innojar Limited
Store: Daily Essentials
Email: innojar@gmail.com
Address: Room 1214, 12/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong